FAQs


General Qs

What is Ponder Design Co?

Ponder Designs Co is a brand that’s focused on embracing slower moments with jigsaw puzzles that blend design and culture. Our collection of jigsaw puzzles are made by working with emerging female artists and are as fun to look at as they are to put together. You can read more about us here.

When I can expect to hear from you?

We’re generally available M-F 9am-5pm PST, but every effort will be made to respond to your inquiry promptly.

Orders

What payment methods do you accept?

Ponder Designs Co accepts all major credit cards and Shop Pay.

The puzzle I want is sold out. What do I do?

Subscribe to our emails! We'll be sure to announce when they're back.

I’d like to place a large gift order.  How should I go about doing this?

What a great idea! Get in touch at hello@ponderdesigns.co and we’d be happy to help.  


Shipping & Returns

Where does Ponder Designs Puzzles ship to?

Currently, Ponder Designs Co ships throughout Australia and to some international countries. Find out more about shipping here.

How much does shipping cost?

Check out our shipping policy for all those details here.

Do you ship to P.O. Boxes?

Yes!

When will my order ship?

Every effort will be made to ship your order within 2-3 days of receiving it. Orders received on weekends and holidays will be shipped within the following three business days.

Where is my order?

Please follow the link to view your order once you receive an email confirmation that your order has shipped. As a reminder, tracking numbers will be available as soon as possible, approximately 2-4 days of receiving your order.

What do I do if I have a problem with my order, or need to cancel it?

We’re sorry to hear that! Email us at hello@ponderdesigns.co and we’ll sort it out.

What is your return policy?

You can find our return policy here.

 

Promotions & Discount Codes

Offers cannot be combined with other coupons, discounts, offers or promotions. Offers are non-transferable and cannot be sold or exchanged in any other way. Offers are valid only applicable for in-stock items or pre-order. Offer not valid on previous purchases, special orders, gift cards, taxes, shipping costs or sale items.

 

Wholesale Inquiries

Can I sell Ponder Designs Co in my store? Ponder Designs Co works with select retail partners. Feel free to get in touch at hello@ponderdesigns.co.

Press Inquiries

Where do I direct press inquiries?

If you’re interested in learning more about Ponder Designs Co, we’d love to talk with you! You can reach us at hello@ponderdesigns.co